The plugin keeps losing connection with my cloud accounts

If your plugin frequently loses its connection to your cloud accounts, there are usually two possible causes.

Causes and Solutions

1. Cause: The encryption key was lost or changed

   The plugin encrypts your cloud account tokens using a unique encryption key stored in your WordPress database. If this key is lost or altered — for example, by a backup, cleanup, or optimization tool modifying the WordPress options table — the plugin can no longer decrypt your saved tokens, causing the cloud connections to break.

   Solution:
   To prevent this from happening again, you can permanently define the encryption key in your wp-config.php file:

   define('{SLUG}_AUTH_KEY', '{32 long key}');

   Example:

   // IMPORTANT: Don't use this exact key, but create your own key!
   
   // Google Drive
   define('USEYOURDRIVE_AUTH_KEY', 'WLd3q9FJW5J4hr$r#sVHVao7ohx^35iH');
   
   // Dropbox
   define('OUTOFTHEBOX_AUTH_KEY', 'WLd3q9FJW5J4hr$r#sVHVao7ohx^35iH');
   
   // OneDrive & SharePoint
   define('SHAREONEDRIVE_AUTH_KEY', 'WLd3q9FJW5J4hr$r#sVHVao7ohx^35iH');
   
   // Box
   define('LETSBOX_AUTH_KEY', 'WLd3q9FJW5J4hr$r#sVHVao7ohx^35iH');
   

   After you set the key, you’ll need to reconnect your cloud accounts one last time. Once done, the plugin will no longer lose access due to encryption key issues.
    

2. Cause: License validation issue

   The plugin may lose access if there's a problem verifying your license. Open the plugin's license screen in your WordPress dashboard, deactivate the license, then activate it again. If the issue persists after that, see I get an 'Invalid client' error when authorizing the plugin or contact our support team.