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I can't select a folder in the Shortcode Builder

Problem

You have configured the plugin and linked it to your cloud account, but when you open the Shortcode Builder, no files or folders show up. The Folder tab is empty, or the File Browser shows no content.

Cause

The plugin is authorized but has trouble fetching the file list from the cloud provider. This can have multiple causes, including a plugin bug that's already been fixed in a newer release, a stale cache file, or a temporary issue at the cloud provider's side.

Solution

  1. Make sure you're running the latest version of the plugin. Some causes are bugs that have already been fixed.
  2. Verify the connection to your cloud account. Open the plugin's settings page, deauthorize the account, and authorize it again.
  3. If the problem persists, enable the WP_DEBUG setting in your wp-config.php file (see Debugging in WordPress). This logs detailed error information that often pinpoints where the plugin is failing.
  4. If WP_DEBUG output doesn't help, or doesn't show any errors at all, submit a support ticket and attach the debug.log file.