What our support covers
- Answering questions about the plugin and its features
- Assistance with reported bugs and issues
- Investigating conflicts with other WordPress plugins
- Providing updates to keep the plugin compatible with new WordPress and PHP versions
What it doesn't cover
- Custom development or installation services
- Support for third-party software, themes, or plugins
- Resolving conflicts caused by other plugins using outdated API libraries
Before you open a ticket
- Make sure you have the latest version of the plugin installed. Use the auto-updater inside the plugin to grab the most recent build.
- Direct customers (Freemius): updates arrive automatically through the plugin's update dashboard.
- CodeCanyon customers: the version you originally downloaded from CodeCanyon isn't always current. Use the in-plugin updater to fetch the latest.
- Check the FAQ on this site and the documentation for similar questions. CodeCanyon customers can also check the comments section on the plugin's item page.
What to include in your ticket
- Always include your license key or purchase code for non-presale questions.
- Clear description of the problem and how to reproduce it.
- Link to the page where you're hitting the issue.
Response time
Most replies go out within 24 hours, often sooner. Worst case is 48 hours, and weekends can take a bit longer. We're based in the Netherlands (Central European Time, UTC + 2).
To speed things up
- Provide a temporary WP admin login when you encounter bugs or need integration help. Double-check the credentials before submitting.
- Add your WordPress debug log if the plugin is throwing unexpected errors.
