- Most replies go out within 24 hours, and often much sooner.
- Complex questions can take a little longer, and weekends are slower.
- We're based in the Netherlands (Central European Time, UTC +2).
- To speed things up, send a clear description of the issue or a short screencast, and where useful a temporary WP admin login.
- Sending multiple tickets, emails, or comments about the same issue doesn't move you up the queue — it usually slows things down.
For the full guide on what to include and what we can help with, see Read this before creating a new support ticket.